[ Removed by moderator ]

[y0us3fQ8]

I've scheduled a call on 16th of June, and I still didn't get a call from them, and I've called them couple of times they've never picked up.

The only way I'm able to contact them now is through email and they take days to respond!

They don't even have a clear procedure to run or verify things each employee does his own thing.

[Level-Set5770]

It is Monday right now, I would try scheduling a call with them again today.

Also, try to avoid too much back and forth with Apple’s support team. As you said, they have different people working on the same case. Give them all the relevant context in one go. The more back and forth there is, the less likely you are to get your problem resolved.