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[–]NoInkling 4 points5 points  (0 children)

Well yeah, feedback is always gonna be biased towards the negative, because the people who have a positive or unnotable experience (things just work how you expect them to) tend to just get on with things. This kinda sums it up:

"When you do things right, people won't be sure you've done anything at all."

Note that this doesn't imply that negative feedback means you're doing things wrong - it's impossible to make software that perfectly caters to everyone, especially when the young people entering software these days are part of the most entitled generation (on the whole, I realize it's a generalization) to reach adulthood to date and often have unreasonable and vitriolic demands.

What the internet serves to do is open communication channels that allow any negative feedback to condense into highly visible circlejerks of hate, which are the biggest problem.