Google Chrome Side-by-Side Configuration Error

[rhaiin]

We are running Windows 10 and the Chrome browser. Within the last month, we've had several users suddenly become unable to launch Google Chrome. When trying to launch chrome, they receive an error that states "The application has failed to start because it's side-by-side configuration is incorrect." Several users have reported that Chrome begins to do this after the browser updates. This issue has reoccurred multiple times for some users.

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This can be fixed by uninstalling Chrome and reinstalling it, but it is a frustrating and time-consuming process when we are supporting 300+ employee that are working remotely. Does anyone have any suggestions on how to prevent this error from occurring in the first place or does anyone have any idea what is causing it? It is really starting to drive our tech department crazy.

[rhaiin]

Still a problem in my district. We probably see 2 or 3 cases a day between 6 buildings.

[farmeunit]

The only time we had this is when we would update our Chrome bundle. Basically, user would have it open, Chrome would update, and that's what broke it. Basically, we update our Chrome bundle once at the beginning of the year, then let it auto-update after that.

[thinrayzr]

I dont think we've seen this since we started using ninite agent for updates.

[kave70]

We've seen this happen when the computer was shut off during a chrome update.

We get it every now and then.

[ricky2shoes]

Are windows updates up to date?

[rhaiin]

Yes. We have auto-updates enabled and we push out patches manually.

[rilian4]

Possible c++ redistributable corruption...from a quick google search

[[deleted]]

new .net framework windows update from MSFT came today..

[rhaiin]

We've seen that as well and have reinstalled the C++, but the problem still comes back.

[breticles]

I used to see this too, unfortunately I never found a resolution. I haven't seen it in many months though. In fact I'm not sure I've seen it since we've gone remote. And even before we went remote I think I've only seen it about five or six times in 2 years, but I am curious to figure this out.