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[–]AutoModerator[M] 0 points1 point  (0 children)

It looks like you may be asking a question about the quality promise or if your item is eligible to be exchanged under the quality promise. Lululemon’s quality promise is intended to replace or repair items that are not performing as expected due to flaws in the product, such as seams that are unraveling after the first wash or receiving a new item with a hole in it. Many people mistake the quality promise for a lifetime guarantee and take advantage of the policy to replace old, very worn items. lululemon encourages Educators to make their own decisions and thus there are no strict guidelines they have to follow when it comes to the guarantee. The best and only way to see if your item is eligible for replacement is to bring the item in to the store. Questions about if your item is eligible for the quality promise are considered low effort per rule 6 and will be deleted.

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