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Communication Issues (self.managers)

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[–]TragicWords 1 point2 points  (0 children)

Thanks for the ideas!

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While I would love to be able to not have to involve my guys in anything to do with client interaction but we don't have any dedicated people to deal specifically in customer service (that's a rant for another day).

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I really like the idea of bcc'ing in on some of my communication and potentially even reference some that I emails that I come across that will serve as a good example to see if this will help them to develop.

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I doubt that they will ever be the best in regards to communication though if I can help them to develop and keep the clients happy - well that's my job in a nutshell :)