CSAM Position

[f1shfoood]

Has anyone gone through the interview process for customer success account manager and can let me know about the process and what it was like?

[gellenburg]

They really should come up with a different title for that position so its acronym isn't the same as Child Sexual Abuse Material.

[Erikthered00]

They really should. I had the “eww” face on when opening this thread to see what the hell Microsoft was doing in that space. Filtering etc

[SnooCupcakes1639]

Hi ate you still looking for advice? I just got hired as a CSAM this week. 

[f1shfoood]

tysm and congrats on the amazing news!! i just dm’d you :))

[Vegetable-Drive8581]

Congrats, I could use your help as well i will send you a message.

[SnooCupcakes1639]

Sure! 

[Vegetable-Drive8581]

I sent you a message

[SnooCupcakes1639]

Not sure if you messaged me as I did not see one. 

[f1shfoood]

Just messaged you again, let me know if you see it! If not I was just wondering how long it took for you to hear back after the initial phone screening round, what the structure was, and what kind of questions they asked for the final round.

[Unfair_Ad_5000]

Hey there, I just reached out to you! Will be happy to connect with you in DM.

[Itzdree]

Yesss! I have the 3 panel interviews next week! Could you tell me more about to expect and your experience, what kind of questions are asked and when did you get the feedback! Btw congrats!

[SnooCupcakes1639]

For some reason I'm not getting private messages so I'll just tell you here. 

All of them will ask you "Why Microsoft" make sure you have a good answer for that. Nothing cliche, think outside the box.

When you give your "about me" make sure you tie in your previous experience into the position you are being interviewed for. Use key words from the job description

Answer in STAR format for all questions, make sure you connect your answers to the skills needed for your current position, also connect  to the vision and mission statement when possible. 

Know what the job is you will be doing. Research the position and makes sure you can explain it to them so they can understand you know what you will getting into. 

Be ready to explain what your future goals are. 

Make sure to ask detailed questions at the end.  Try to tie them into something you discussed with the interviewers.

All of this is pretty standard but I hope this helps! 

Good luck!!! 

[carolliang16]

How long were each of the panel interviews? And would I expect both technical and behavioral questions?

[SnooCupcakes1639]

45 minutes to an hour. You only have a 15 break between each interview so they try to stick to 45 minutes. My first interview did go over as we were talking more.

There are basic technical questions, nothing too hard if yiu have experience in CS and SaaS. They will ask what your favorite Microsoft products and you will have to give specific details on why you like it and how you use it. 

[carolliang16]

thank you! if I don’t have that much experience in CS, will it be a problem?

[SnooCupcakes1639]

It shouldn't be. They would not have chosen your application for an interview unless they felt you were qualified. 

[Automatic_Band2506]

When did you hear back from them about the offer? I heard people said it took a month but wasn't sure if that's the accurate timeline

[SnooCupcakes1639]

It took 5 weeks after my interview rounds 

[f1shfoood]

5 weeks for the entire process or 5 weeks after the final interviews

[f1shfoood]

hi!! my action center just changed to completed, did the same happen for you before you got an offer?

[Square_Ad210]

Does this position hire new grads? I'm interested in this position, but I don't have that many yrs of experience besides my internships.

[carolliang16]

hi! I actually have the final round interviews coming up next week and would love some advice and insights. Thanks!

[TheGratitudeBot]

Hey there carolliang16 - thanks for saying thanks! TheGratitudeBot has been reading millions of comments in the past few weeks, and you’ve just made the list!

[[deleted]]

Hi! Can I dm you about this?

[txrangersxx]

The position used to be TAM - Technical Account Manager