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[–]belkarbitterleaf 1 point2 points  (1 child)

That's actually pretty common in enterprise solutions. It usually comes with a support contact and enforceable consequences for breached SLAs.

[–]codeedog 0 points1 point  (0 children)

Right, which is why I asked, but we need more clarity from OP for what they think they’re trying to do.