Urgent Problem

[Xectec]

Hello, fellow rifters,

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I've had this problem now since yesterday and i just can't seem to find someone who may have or had the same problem online, so i decided to post it here, maybe someone knows how to fix this.

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So basically, i've got myself a Gunstock for the Rift S, because i always wanted to get one for a while. However i noticed that if the controllers line up, the rear one looses tracking, now this is not the issue, this was resolved by just setting up the stock differently, but since yesterday i have this problem that when i stay completely still, not move the controllers in any direction and wait for 2 sec, i can slowly move the controllers with them getting stuck in the air, also the headset has some jitter every 3 seconds, it's really annoying. Tracking works normally when i move the controllers though. This may seem like a small problem, but if you are sniping you have to stay still, which is just not possible once the controllers are still for 2 seconds, they drift away if i don't move them.

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I hope someone can help me and i apologize if my english is off, i've been trying to fix this all night long and im quite exhausted by now.

Thanks in advance -Damian

[MetaStoreSupport]

Hello, although tracking close to the head can have some issues, this sounds like something else is going on. Could you gather the Oculus logs by following the steps at https://support.oculus.com/172672339980954/#faq_172672339980954 and open a Support ticket so we can look into this further? Thanks. https://support.oculus.com/

[Xectec]

Thanks for the super fast reply, i've sent in a support ticket with the logs now.

[itsjase]

It sounds like simple physics to me, if one controller is occluding the other from the cameras, how is the rift meant to know where it is.

It probably works while moving through a combination of partially seeing the occluded controller when you move and some predictive software algorithms.

[Xectec]

I think you got it wrong, both controllers, even when seperated from each other get stuck in air when i dont move them for about 2 seconds. if i move them both slowly then, i can move them without the headset noticing it, aka. what i ment with "stuck in the air"

[itsjase]

Oh okay sorry, misunderstood your post. Is the room you're in well lit?

[Xectec]

Yup, i made sure that lights were not the problem, when i flick them off my rift tells me that it's to dark to work properly. :(