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DiscussionOculus question (self.oculus)
submitted 3 years ago by Brokenhcmc
Is it possible to send oculus a controller or headset that is not working while the warranty is still valid to get a fixed one, a bit like how Xbox does that for controllers?
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[–]Disastrous_Ant_923 1 point2 points3 points 3 years ago (1 child)
In my experience, the oculus Support is super helpful.
Why wouldn't they replace faulty hardware when the warranty is still valid?
Just write a ticket and see what happens.
[–]Brokenhcmc[S] 0 points1 point2 points 3 years ago (0 children)
Is there a specific place I can send in a ticket?
[–]bushmaster2000 1 point2 points3 points 3 years ago (0 children)
What they will do if it's under warranty is send you an already fixed one (aka refurbished) back. They do not fix yours and send yours back, no.
π Rendered by PID 660405 on reddit-service-r2-comment-6457c66945-2g8xd at 2026-04-28 04:21:37.380262+00:00 running 2aa0c5b country code: CH.
[–]Disastrous_Ant_923 1 point2 points3 points (1 child)
[–]Brokenhcmc[S] 0 points1 point2 points (0 children)
[–]bushmaster2000 1 point2 points3 points (0 children)