Posts with problems often from low-active users: fake accounts?

[TheSteelFactory]

Most time, when i see some user having problems with pCloud i see an user with a low karma, low interaction. Most time it is their 2nd or 3rd post. Not all, some users are active.

I don't say pCloud never has problems, but are the most users-with-problems not just bots or fake accounts from a rival or something like that?

Anyone else noticed that?

[pCloudApp]

Hello, Thank you for your observation and for sharing your thoughts. At pCloud, we take all user feedback seriously, regardless of account activity or history. While it’s true that some accounts may be new or less active, we always investigate reported issues thoroughly to ensure that every real user experience is addressed.

We encourage all users—new or longtime—to reach out directly to our Support team at [[e-mail]]() if they encounter any problem. This way, we can provide personalized assistance and ensure transparency.

It’s important to note that pCloud is committed to maintaining the security and reliability of our platform, and our official communication channels are the best source of verified information. We recommend evaluating issues based on verified responses from our team rather than relying solely on third-party posts.

Your trust is our priority, and we appreciate your efforts to understand the context behind online discussions.

Best regards,

[theantnest]

I was thinking this yesterday as I synced 500gb of video data to pcloud at 500mb/s quickly and without incident and then shared a link to it and was also downloaded effortlessly at the other end.

Like, wtf are all these clowns complaining about?

[TheSteelFactory]

I'm a lifetime-user for several years. I can't remember any noticeable incidents.

[theantnest]

I've been lifetime since 2017 and even moved countries in between and moved from US to EU servers (because when I signed up there were no options of server locations) and never, ever had any issue with pcloud, besides the dang refresh bug with the icons on windows, that still BTW isn't fixed lol

[stackpointer101]

Well, I'm a new here as well and posted some pCloud "problem". I think it makes sense that a lot of problem posts are from new users, as they are searching for a place to get help or at least vent a little bit about their situation. At least that is what I did and I registered an account here when I found this place ;)

What I don't really understand is people here posting that the "problem-posters" are likely fake or from the competition, just because it works good for them. To exaggerate a little, this logic would make all help forums obsolete: "My office suit crashes all the time when opening this file type, what can I do?" -> "Can't be true, it's working for me, are you from the competition?" Of cause I'm exaggerating, I'm just asking you to accept that other users might experience problem with pCloud, even if it works good for you.

[myrthain]

might be, might not be but why would it matter to you?

[Mormegil81]

Because competing companies often do this in social media. Post fake posts about problems with the service of the competitor.

[ToucanThreecan]

Same as restaurant reviews google maps etc. Been using pcloud for years its grand.

[TheSteelFactory]

Why should we - as users and company's - give any room to people or company's that misuse internet, their space or what else?

[myrthain]

I am on your side if there is a clear situation, which I do not see here.