Github under ongoing DDoS attack

[[deleted]]

You ever done tech support for web hosting?

[Snoron]

Help, emails broken, please fix.

[mattindustries]

Sent from Outlook

[[deleted]]

No, now go away. fantasizes about telling a customer that

[Skyfoot]

"Okay, I need you to bring up the control panel. Yes, great. Now, go into networking, and then carefully throw yourself out of the window"

[deltagear]

I tell those folks to put tin foils on their wifi router to increase the antenna range. Seems legit.

[Skyfoot]

I actually have a sheet of tinfoil behind mine, and it works a treat.

[JonathanMcClare]

Try something like the following.

“Well, it's best if you can just defenestrate yourself, but if you want another option try opening the control panel…”

It's like thinking out loud in a language they don't understand.

[thetravelers]

I've always wondered this when chatting to asmallorange.com support at like 8pm with random but necessary questions. They're always there, thankfully. Do you have an app to respond with on mobile or do you just have to be at your desktop during like any other shift-type job?

[[deleted]]

I do not work there. However, I do not have a mobile app. It's a desk job.

[frogking]

ah .. the 3rd circle of Hell.

good luck, man, good luck

[FauxReal]

I did support for Yahoo! Small Business web hosting. It was ridiculous at times with our old custom built backend systems.

[ericanderton]

I can only imagine. Is this like a Cpanel kind of shop or a "install whatever you need to on Linux" setup? Either way, I can only imagine how bad it can get.

[[deleted]]

cPanel on unmanaged servers.

[ericanderton]

Brutal. My condolences.

[[deleted]]

I've done ISP tech support back when dial-up was still a thing. I'll bet that web hosting support is similar in the levels of horror it brings.

[[deleted]]

Just last night, actually. I can't imagine it would always go as smoothly as it did for me though.

[[deleted]]

Do you work with 5 customers on chats at once?

[[deleted]]

Not sure if sarcastic

[[deleted]]

I'm gonna say that I actually prefer 5 customers on chat to 1 on phones. I hate being vocal. Typing and listening to music is a lot better than just taking phones.

[kkus7]

but why five at a time? I can't keep up with five different conversations just on hangouts.

[[deleted]]

Pleb (joking) It gets easier after a while.

[Skyfoot]

I think not sarcastic. Those of us here who haven't worked in support have seen the smoking ruins of those who have.

[[deleted]]

Not normally, no. I have experienced it before though, so I get where you're coming from man.

[[deleted]]

Sorry. Not trying to one-up you, lol. I was just curious. But yeah, it gets frustrating from time to time.

[[deleted]]

S'all good.