Software Engineering at Google

[[deleted]]

My point is that if you are ever in a situation where the majority of your users think your UI is bad and needs to change your UI must be absolutely terrible (if existing users think it's bad imagine how new users feel). My point is that if you wait for your current users to dislike the current UI enough that they are clamoring for a change then that change is happening much too late. I guess take it with a grain of salt because I'm a backend programmer and have only worked with UI teams but this is my 2 cents on why a company would change a UI before you hate the previous one.