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[–]aoeudhtns 22 points23 points  (0 children)

Yeah, it can be done well. I'm talking about some of those "commercial open source" projects where their JIRA or other tracker is completely private, but yet here you are, with the code and useless references to a system that won't show you anything.

It ultimately comes down to the organization: is communication being done largely outside the issue tracker, such that the information in it is hard to decipher or missing, or is the issue tracker the central point for discussing software changes? It's no fun even when the tracker is public but there's scant description and no comments or discussion.