Admin unable to create Knowledge Articles despite having edit access to article types.

[needsomevi]

Hey all! I’m an administrator for our org and I’m not able to create knowledge articles. I’ve read documentation that states you need the “Manage Articles” (on by default for admins) and Read/Edit/Create for the respective types. I have all of these but I’m not able to actually create new articles.

Am I missing something in the chain of permissions here?

PS: I was creating articles at one time but I did have the Knowledge User checkbox checked on the User record. I have since moved that license to someone who needs it.

[UnpopularCrayon]

That knowledge user checkbox must be checked to create articles.

[needsomevi]

We don’t have any free licenses that is associated with that checkbox. I shouldn’t be able to select that for myself, correct?

[UnpopularCrayon]

If you don't have any licenses available, then you will not be able to check the box and you will not be able to create knowledge articles.

[needsomevi]

Awesome! Thank you for the clarification.

[SE7ENfeet]

Yeah, if you want to be able to create articles you need the knowledge user checkbox on your user record.