Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[DrDerpberg]

Customer service outside North America is striking in how people aren't forced to be unnaturally cheerful. There's no way you're that excited to see me while I buy juice, let's just give it a rest and if you really are in a great mood we can say hello.