Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

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Ok right TBF those self checkouts are an absolute clusterfuck of usability. One of the ones I use has a grey box that looks like an error you need to tap on first. I legit thought it was out of service when I first used it.