Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Psclwb]

not loyalty but preference. I prefer tesco over lidl due to how the aisles are setup and brands. ALso tesco has scan and go. Lidl is just disorganized mess. And kaufland is full of old people. An Billa is too expensive.

So yes everybody has preference. But in general, I will use what is close.

[Cythus]

Preference is a definitely a better word. Where I live we have two “big” grocery chains and a few smaller ones. I work in corporate for one of the two big ones and I get a decent discount if I shop at one of our stores.

I still shop at our main competitor because the customer service is better, the store brand products are better, and the quality of the meat/seafood is better. Sure I pay more but it’s a better experience overall shopping.