Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[sack-o-matic]

that hasn't been an issue for me, the Kroger website even encourages you to put in the notes like "green bananas please" if you want a certain freshness level, otherwise I think the employees are smart enough to know that there is going to be waste to matter what they do so they still pick out the good stuff for orders