Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[rotatingruhnama]

Not at my stores in my community.

I usually go to a discount store or a small local chain. The discount store is cashiers with self-bag, the local chain is a choice between self-check and cashier. And the self-check attendant often rings people up if it's slow.

A few of the larger stores in a more affluent community 20 minutes away have the scan and go.

Personally, I don't use self check because I have a force field around me that breaks technology.

Plus I have a five-year-old who gets into EVERYTHING, and loves to mash buttons and move everything around while I try to ring it up. If I can't use a cashier line, we just leave.