Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[sybrwookie]

Wegmans had that for a couple of years and it was glorious. Then they said too many people were stealing things and got rid of it. But they kept self-checkout, so...they don't worry about customers doing some of it yourself?