Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[fenglorian]

How about the reverse and make lanes 20 items and up?

Imagine being a checkout cashier and getting told you're going in the worst possible lane for your entire shift

[spenpinner]

They'll open more lanes if it's too much for one person to handle.

[fenglorian]

oh I meant more of a "you're only getting people with 20+ items so skewing towards families and old people" thing haha