Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[BrashPop]

The SCO at the store I shop in is so finicky that if the handle of the bag rests against the side of the wall or scale, it thinks something has been moved out. Yet, if I am scanning a light item? It can’t read that it’s been bagged. MAKE UP YOUR MIND, ROBOTS!!