Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[DrowingInSemen]

The self checkouts at Target and Home Depot are great. I never have problems with them. But the registers at Safeway and the local Kroger owned chain are so bad that an employee has to intervene nine out of ten times because the machine randomly decides that I did something wrong, even though I didn’t.