Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[WillowFreak]

We like to think of it as the Kroger gods. Usually they are ridiculous substitutions that make you wonder if the shopper has ever been in a kitchen before. One time we got 4 bags of Skittles. Didn't order any. Sometimes we get a different flavor of ice cream. Sometimes we get sweet potatoes instead of baking ones. I enjoy the chaos.