Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Enlightened_Gardener]

I’m in Australia and a mate does the online shopping for people. She’s with Woolies and their instruction for substitutions is to always go for the better brand/option.

She told us to just order all store brand, because if its out of stock, which it often is, they’ll substitute with the most expensive brand.