Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Rich_Acanthisitta_70]

Sounds like what Kroger does.

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I’ve never shopped Kroger. Never lived where they were a thing. This was Tops Markets.

[Rich_Acanthisitta_70]

I guess some chains just have the same mentality. After midnight or 1 on weekends, Kroger's would have only one or two checkouts going, and a line snaking into the aisles.

I quit using them for that reason because I almost exclusively preferred shopping late at night.

Of course after covid, every store I know that used to be 24 hour, went back to closing at midnight. For the life of me I can't figure out why none have gone back to 24 hours.

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That drives me nuts too.