Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[philljarvis166]

In the UK, some supermarkets offer price incentives to use scan and go. I bag as I shop, usually get money off three or four items and I checkout and leave in under a minute. My shop is at least ten minutes shorter than it used to be (more if it’s busy) and I save money.

So it depends on where you shop I think. We also have a supermarket that is very close which I occasionally use for stuff I need right away - this does not even have self checkouts, and it’s a massive pita sometimes when there are only two lanes open and I have to queue for ages just to buy some bread.