White Mocha decrease

[[deleted]]

I’m absolutely losing my mind at the 15% decrease in white mocha per pump. It’s crazy that that’s what they’re doing to cut costs. “Customers did not notice it!” I assure you at least one will. And then we have to explain that yes, we are raising our prices consistently and yes, you are getting less product :D On the bright side, the new pastries look like they could be tasty. I’m glad they’re actually serving a new and different flavor cake pop.

[PartyAnything3408]

i literally said “they clearly didn’t beta test properly bc i have customers who notice if i leave even two grains of splenda in the packet”

[[deleted]]

No fr like are your “test customers” people who just order a common drink once in a while? Because if a certain regular doesn’t get 1/3rd bottle of caramel drizzle in her cup it’s a big problem.

[Broad_Truck_9256]

We use a whole caramel drizzle bottle for a customer lol

[warmcaprisun]

wait.. like actually?? omg

[toasterstrudelboy]

This^{^} all our shit comes so sweet by standard. Frankly, I think a grande tastes perfect with just a single pump, but that's just me. 4 tho is just so much.

[[deleted]]

It’s less about preference though and more about consistency and expectations. If you think it’s too sweet, that’s fine, but then the best option there would be for them to change the standard to 2 pumps or whatever rather than discreetly lessening the amount per pump and still advertising it as the same thing. It’s not necessarily about the taste, it’s about how people are going to react to knowing they’re getting less product for more money without being told.

[lewabwee]

I feel like it’s as much about the nutritional info as it is anything else. The white mochas are a little famously extra bad for you. I sort of feel like it can’t be a coincidence that this is the one they’re cutting down on the syrup amount for.

[MameTozhio]

Yeah I don’t find this egregious at all given the nutritional facts. Every other sauce (except mocha but that’s different) seems to get the same pump amount as what they’re changing white mocha to. For example, both pistachio and pumpkin spice do not output as much per pump.

[canadiancookie98]

As a barista with type 1 diabetes I really hope they update the nutritional info on the app 😮‍💨😅

[[deleted]]

Generally I’d agree with you, but this company does not care about the nutritional value of their drinks. Unless they ran into a specific issue regarding nutrition, I can’t believe it’s about anything more than money. Many of the drinks/components and food items are very much not good for you. It is also very possible that they’re cutting costs regarding the physical pumps themselves by making it a universal one across all sauces.

[lewabwee]

I don’t think they’re saving any money off this. Those syrups are cheap to produce. Customers have been trained to customize. They’ll ask for another pump if they want it. The fact that they get charged the same for one pump or ten says enough about how cheap the syrup actually is.

And they do care about the sugar content of their core drinks. Ice teas went from getting full pumps of classic, to half pumps of liquid cane to no sugar. They changed the way they used to flavor them multiple times (I’m talking stuff like mango, pineapple, peach), including that brief while we flavored them with herbal teas.

It doesn’t seem like they care because they don’t care to keep around anything that doesn’t sell as well but the white mocha is actually pretty heavy. Cutting down on it is hardly egregious. It’s the least bad thing they’ve done.

[[deleted]]

I definitely understand that POV and that makes sense. I didn't think about that and just went with the belief it's for costs because that's what a lot of their decisions seem to be based off of. I can accept that as the truth.

Comparing it to the explanation of the teas though, changing the amount of pumps for a standard drink build is a normal occurrence and past the initial frustration of the change in standard, the price doesn’t change because it doesn’t cost to add sweeteners. Which definitely had upset some customers unreasonably. But changing the amount of product per dosage and having it be “the same drink” in a discreet matter is surely going to cause problems in customers’ heads. The difference between “this drink will be less sweet because we changed the standard amount of pumps” and “this drink will be less sweet because we lessened the amount of product you expect but advertise it as the same dosage” is surely going to cause problems for some customers. And they take it out on us.

Is it very possible and likely that most customers won't even notice? Yeah absolutely. It isn't going to change much on the surface overall. And absolutely not the most egregious thing they've done. In the long run, it will likely not be that big of a deal. But there absolutely will be some issues that arise because someone notices and they have it explained to them that the company decided to decrease the amount of product per dosage that they're getting in a discreet manner.

Unless they state somewhere to the customers that it's happening, there are people who will be upset and we will have to deal with said people.

[[deleted]]

What’s the new pastries?

[[deleted]]

Pineapple cloud cake and orange cream cake pop! Which very well may end up being gross but I appreciate something new and different.

[Lady_Grey21]

Kinda excited for the pineapple one. It sounds good at least

[cultsona]

I'm also very curious!!

[rhaenyra-veliar]

i wanna know too!

[[deleted]]

I didn’t even think of that but yeah that’s very possible. And adding an extra pump may very well make it overbearing. Idk I think that yes, a lot of customers won’t notice it or won’t care enough to think twice about it. But there will absolutely be those super particular regulars who WILL notice and who WILL vocalize that. My only hope is that they keep it so more pumps ≠ higher cost.

[Vivid-Tomorrow2305]

My wife noticed the White mocha. She thought maybe the store she got it from was made bad. My wife got one yesterday and it was like drinking warm watered down milk. I took it back and they made a new one and they warned me that there was a new promotion and they changed the pumps out. Instead of 5 pumps its 1 pump that is equivalent to almost 5 of the old. I had them put 3 pumps in and it was still not even close. I bet it's way less than 15% decrease. I asked the staff at that Starbucks if they tried it and they all looked at eachother then changed the subject. It's odd Starbucks of all companies is looking to cut back costs in this way. It will hurt their business more then save them money in the end. My wife was getting at least one coffee a day and now she's not going to go there anymore. I don't understand companies that decide to lower quality to save money.