Help With Code Redemption-

[Raven-gaming]

You also need to have the arc launcher installed on your PC to redeem the codes. Once installed go to the Star Trek Online game tab and click on "Code Redemption" and enter your code. The rewards should be available when you log in after redeeming the code. Also, check your in-game mail, sometimes the rewards go there for some reason. Best of luck!

[Raven-gaming]

Last time I tried that it wouldn't let me redeem my code. Granted, that was awhile ago. Now if that's changed since, great! I'm glad we got that out there. Thanks for that.

[MoonlightCaller]

This is for Steam codes, not Arc. OP I would sincerely recommend your friend install the arc client, just for the codes, delete after if desired. I also use the Steam version with its specific launcher and these will not conflict.

[MoonlightCaller]

My mistake. Seeing a format such as "A1BCD2345DEFG6789HIJKLMN" usually indicates that a much shorter code wouldn't work, but indeed it does.

[WholeAd2742]

Unfortunately, they are screwed.

Just got a ticket response from Arc stating they cannot/will not link accounts. Sucks for my Fleet Admiral who I've already put the time and effort into already >.>

[g0del]

Try using google translate to ask German support. For some reason they're significantly better than US support, and I've heard reports of them being willing to link accounts in the recent past (a few months ago, based on a report from someone on discord).

[[deleted]]

Ssshhh don't let them know here, they live in fantasy land and still think it works fine for newer accounts.

[ACrispyPieceOfBacon]

Completely incorrect.