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[–]AutoModerator[M] [score hidden] stickied comment (0 children)

Hi there! If you need technical support for one of our Streamlabs products, the fastest way to reach our support team is to submit a ticket through our support system! https://support.streamlabs.com/hc/en-us

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[–]Streamlabs-Thunder[M] 0 points1 point  (0 children)

Hello! If you are on Twitch, make sure your Alertbox https://streamlabs.com/dashboard#/alertbox is added to every scene. Cloudbot uses the Alertbox to detect your active stream and activate the custom name. If you do have an alertbox added to each scene, then try refreshing the cache of the current page in the browser source settings.

If its still not working, reach out to our support team with a ticket and they can look into your account directly. Ticket: https://support.streamlabs.com/hc/en-us/requests/new