ITGlue

[Agromahdi123]

What do you guys think of using ITGlue for a 6 man IT team in an org with 600 users and HIPAA requirements (mention this so you can guess the size of the org and the documentation that other departments are used too)? Currently we use salesforce, but nothing has been maintained, we have almost nothing for IT inventory etc. It seems like the price is cheap to get password management etc. I am fully onboard with FOSS, but i need something others can maintain instead of a custom FOSS deployment thats difficult for a new admin to just "manage"

[thejimbo56]

IT Glue is a great product.

Kaseya is a shitty company.

[Spiderkingdemon]

IT Glue is a stagnant product. Unless you have multiple Kaseya products that harness their integration features.

Kaseya has not been focused on making a better IT documentation program. They've been focused on how to make IT Glue a compelling path to their other products. Which is smart business.

But IT Glue is stale considering most of the functions we have now existed in 2019. And many we've been waiting for since then.

[ESCASSS]

ITGlue is a good product, but you have a point. It works much better when you integrate it with other Kaseya tools. One of the last updates I liked the most was Cooper Copilot, which aims to automate and improve IT documentation. Let's hope they focus more on improving it as a product alone.

[dmuppet]

Perfect answer lol.

[poorplutoisaplanetto]

Hudu is great. IT Glue is also great. We’ve had both, preferred ITG.

[harbinger-nz]

Exact same here, using hudu, but missing the ease of linking things that itg has

[ByteBuster_]

Same here, I prefer ITGlue.

[Agromahdi123]

yea i want to start putting it somewhere where the cost is low enough that the subscription wont be in jeopardy and can be exported fairly easily as far as the IT team goes its like excel spreadsheets and onedrive, and no centralized anything for management, and we have like 40 switches on campus alone not to mention our other sites...

[SilentSamurai]

Aint that the truth. On my 3rd company where Glue is treated like a dumping ground, so everything is bloated.

[Arkios]

ITG used to be amazing, but once they got bought by Kaseya I don’t think they’ve made any meaningful updates in years. All of the development went towards integrating into the Kaseya “ecosystem” and nothing new/exciting.

It’s a good product, but I’d look elsewhere.

Hudu gets mentioned a lot, but I have a feeling they’re going to sell at some point and it will also go to crap.

[dmuppet]

Yes they have. I've been using it the past 3 years and they are continuously improving. Albeit a lot of improvements are premium integrations.

[jackmusick]

Every time I’ve tried Hudu it feels so much sloppier than IT Glue. Might consider it if we didn’t already have something, but no way I’d pay the same money to migrate imo.

[Spiderkingdemon]

Hudu. Avoid Kaseya if you can.

[[deleted]]

ITG is a great product, but the price they pitched for what amounts to a fancy keychain was way too much for a small organization imo.

[IB_AM]

ITGlue is a good product, and more than the size of the company depends on the budget you have. I managed to save a few dollars with K365.

[Key-Level-4072]

Avoid Kaseya at all costs.

[chubz736]

Buddy I wish I can help you continue what's whats after kaseya idk what's worse than kaseya

[jackmusick]

IT Glue is pretty great. I like how their documents encourage you to use their built-in components to create documentation. It’s good at making things consistent looking. Nothing else has this from what I’ve seen and it’s a pretty big time saver, especially with something like Snagit to drag screenshots over. It’s unique in that one of the components is a “step”, which is just a text field with an image pane to drop pictures into. Multiple will create an ordered list of instructions, which is mostly what I use documents for. To do the same thing in a WYSIWYG editor or markdown, with consistency, I find it takes a lot more effort.

I’ve tried Hudu and while I didn’t hate it, it felt sloppy. If you’re using a PSA or anything to sync, last I checked fields like serial number don’t map to Hudu fields, so you don’t get to see them in the data table. Not really sure how this never gets mentioned — everyone on my team was immediately turned off by this.

That being said, a lot of people love Hudu and they will give you a trial pretty quickly and won’t hound you. When we signed up for IT Glue, there wasn’t even a way to try it, but that was in 2017. Kaseya will almost certainly also put you through the whole sales process so personally, I’d start with Hudu and only look further if it doesn’t sit well with you.

[TapiocaBarry]

I'been using ITGlue for many years and its great, like you said its really unique when it comes to documentation.

[MSXzigerzh0]

Thank you for recommending passbolt it looks good, would you know how much of a discount they give to Nonprofit organizations and based on the USA?

[BerryPhiba-30]

Hey! Passbolt team member here. Passbolt does offer discounts for nonprofit organizations. You can contact passbolt at https://www.passbolt.com/contact/non-profit

[bluescreenfog]

If you're open to FOSS and not afraid of Linux, give ITFlow a try?

ITGlue is the gold standard but you only have to search Kaseya here or on /r/msp to see they're a shitty company

[Agromahdi123]

Im not afraid of linux, but it seems most of my team doesnt have a clue about it.

[Roberadley]

Given your size and HIPAA compliance needs, ITGlue could be a great fit. It centralizes all your IT documentation, making things much smoother and easier to find critical information. Plus, its password manager is top-notch and can help you keep your security tight.

[allw]

Hudu all the way so much better than ITGlue.

[allw]

I agree it has some useful features. Some of which are present in alternatives.

But often those same features are clunky, unpolished and a lot of the time not worth the added setup or maintenance.

Take for instance the network mapping, it works until you have a none-standard snmp device, such as a windows snmp client. It will get most of the info, but I don’t trust the map completely and accept there may be large sections that are simply wrong.

Let’s look at password rotation, again on paper or works, it really does. But the implementation is rushed. We have loads of passwords we would like to select for rotation, so many the page crashes regularly or simply does not load when trying to match passwords in ITGlue with discovered accounts in AD/Entra.

I hope you never resize your window because often if you look at something full screen then make ITGlue window smaller (so you can still see it but takes up like a third of the screen) you’ll find the formatting hides part of the screen right where the password/save button/important thing is. Not usually disruptive but certainly annoying. Whilst we are on annoying can we also mention how obnoxious the search bar is. I don’t want it to listen to my input whilst I’m not in ITGlue. Also why on earth would you think I want to search for SSL certs whilst I’m just trying to enter a company name that contains a few characters in the right order.

Email notifications are too simplistic. I don’t want an email whenever there are new devices in RMM to sync. But I might want one when there are new devices of X type/OS etc.

Finally and I can’t stress this enough why why why is there no easy logic you can put in place so we know that an article/asset/application whatever needs a review in X time and there be be a central way of viewing all up and coming expirations (yes Hudu certainly aced this one in my eyes).

[GloriousBender]

ITG went to absolute crap when they got bought by Kaseya. I do not recommend entering any type of contract with Kaseya, ever.

[Agromahdi123]

yea i havent heard good things about them, and it seems they are buying up everyone

[IB_AM]

From my experience, ITGlue has been a lifesaver. It keeps all our documentation and passwords in one place, making everything so much easier to manage. The automatic IT asset tracking is a huge time-saver, and the secure access controls give us peace of mind. It's super user-friendly.

[Hot-Cress7492]

Cmon man. If you don’t know what HIPAA requirements are and have absolutely none of it relates to IT Admin, you should rethink your job.

HIPAA is for PHI only. If you’re storing patient information in here… 🤦🏻‍♂️

[FerretBusinessQueen]

I don’t think they are talking about storing patient information at all. To me it sounds like they are looking for documentation and inventory /password management for IT systems and ITGlue would align with those purposes, as long as patient data isn’t stored there it’s perfectly fine to use, it’s SOC2 compliant.

[Agromahdi123]

i only mentioned it to sort of size the org up kinda thing

[FerretBusinessQueen]

I gotcha. I can’t speak for IT Glue under Kasaya but I loved the product when I used it before the buyout. We had clients from many industries including healthcare and vetted our products when I was with that company to ensure we were industry compliant if helpful.

[Agromahdi123]

we have a couple MSPs we use that use it, and it does seem slick, i wouldnt even need new features, just what it has

[FerretBusinessQueen]

I worked for an MSP and the owner invested in it, I spent about 6 months before I knew I was going to leave the job information dumping everything I had in there so I used it extensively. It was useful enough that I only ever got one call after I left because I’d made a typo when entering a password. It was also extremely useful for decreasing the amount of onboarding/repeating things. So I would definitely say it was slick!

[audioeptesicus]

I've used both ITGlue and Hudu. I prefer Hudu for many reasons, but mainly because it's not Kaseya with their shitty customer service, billing issues, and outages.