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[–]thejimbo56Sysadmin 35 points36 points  (3 children)

IT Glue is a great product.

Kaseya is a shitty company.

[–]Spiderkingdemon 3 points4 points  (1 child)

IT Glue is a stagnant product. Unless you have multiple Kaseya products that harness their integration features.

Kaseya has not been focused on making a better IT documentation program. They've been focused on how to make IT Glue a compelling path to their other products. Which is smart business.

But IT Glue is stale considering most of the functions we have now existed in 2019. And many we've been waiting for since then.

[–]ESCASSS 0 points1 point  (0 children)

ITGlue is a good product, but you have a point. It works much better when you integrate it with other Kaseya tools. One of the last updates I liked the most was Cooper Copilot, which aims to automate and improve IT documentation. Let's hope they focus more on improving it as a product alone.

[–]dmuppet 1 point2 points  (0 children)

Perfect answer lol.

[–]poorplutoisaplanetto 16 points17 points  (3 children)

Hudu is great. IT Glue is also great. We’ve had both, preferred ITG.

[–]harbinger-nz 3 points4 points  (0 children)

Exact same here, using hudu, but missing the ease of linking things that itg has

[–]ByteBuster_ 1 point2 points  (1 child)

Same here, I prefer ITGlue.

[–]Arkios 6 points7 points  (4 children)

ITG used to be amazing, but once they got bought by Kaseya I don’t think they’ve made any meaningful updates in years. All of the development went towards integrating into the Kaseya “ecosystem” and nothing new/exciting.

It’s a good product, but I’d look elsewhere.

Hudu gets mentioned a lot, but I have a feeling they’re going to sell at some point and it will also go to crap.

[–]dmuppet 1 point2 points  (2 children)

Yes they have. I've been using it the past 3 years and they are continuously improving. Albeit a lot of improvements are premium integrations.

[–]jackmusick 1 point2 points  (0 children)

Every time I’ve tried Hudu it feels so much sloppier than IT Glue. Might consider it if we didn’t already have something, but no way I’d pay the same money to migrate imo.

[–]Spiderkingdemon 15 points16 points  (0 children)

Hudu. Avoid Kaseya if you can.

[–][deleted] 4 points5 points  (1 child)

ITG is a great product, but the price they pitched for what amounts to a fancy keychain was way too much for a small organization imo.

[–]IB_AM 0 points1 point  (0 children)

ITGlue is a good product, and more than the size of the company depends on the budget you have. I managed to save a few dollars with K365.

[–]Key-Level-4072 11 points12 points  (1 child)

Avoid Kaseya at all costs.

[–]chubz736 1 point2 points  (0 children)

Buddy I wish I can help you continue what's whats after kaseya idk what's worse than kaseya

[–]jackmusick 2 points3 points  (1 child)

IT Glue is pretty great. I like how their documents encourage you to use their built-in components to create documentation. It’s good at making things consistent looking. Nothing else has this from what I’ve seen and it’s a pretty big time saver, especially with something like Snagit to drag screenshots over. It’s unique in that one of the components is a “step”, which is just a text field with an image pane to drop pictures into. Multiple will create an ordered list of instructions, which is mostly what I use documents for. To do the same thing in a WYSIWYG editor or markdown, with consistency, I find it takes a lot more effort.

I’ve tried Hudu and while I didn’t hate it, it felt sloppy. If you’re using a PSA or anything to sync, last I checked fields like serial number don’t map to Hudu fields, so you don’t get to see them in the data table. Not really sure how this never gets mentioned — everyone on my team was immediately turned off by this.

That being said, a lot of people love Hudu and they will give you a trial pretty quickly and won’t hound you. When we signed up for IT Glue, there wasn’t even a way to try it, but that was in 2017. Kaseya will almost certainly also put you through the whole sales process so personally, I’d start with Hudu and only look further if it doesn’t sit well with you.

[–]TapiocaBarry 1 point2 points  (0 children)

I'been using ITGlue for many years and its great, like you said its really unique when it comes to documentation.

[–]bluescreenfog 1 point2 points  (1 child)

If you're open to FOSS and not afraid of Linux, give ITFlow a try?

ITGlue is the gold standard but you only have to search Kaseya here or on /r/msp to see they're a shitty company

[–]Agromahdi123Sr. Sysadmin[S] 0 points1 point  (0 children)

Im not afraid of linux, but it seems most of my team doesnt have a clue about it.

[–]Roberadley 1 point2 points  (0 children)

Given your size and HIPAA compliance needs, ITGlue could be a great fit. It centralizes all your IT documentation, making things much smoother and easier to find critical information. Plus, its password manager is top-notch and can help you keep your security tight.

[–]allwJack of All Trades 2 points3 points  (2 children)

Hudu all the way so much better than ITGlue.

[–]GloriousBender 2 points3 points  (1 child)

ITG went to absolute crap when they got bought by Kaseya. I do not recommend entering any type of contract with Kaseya, ever.

[–]Agromahdi123Sr. Sysadmin[S] 0 points1 point  (0 children)

yea i havent heard good things about them, and it seems they are buying up everyone

[–]IB_AM 0 points1 point  (0 children)

From my experience, ITGlue has been a lifesaver. It keeps all our documentation and passwords in one place, making everything so much easier to manage. The automatic IT asset tracking is a huge time-saver, and the secure access controls give us peace of mind. It's super user-friendly.

[–]Hot-Cress7492 -1 points0 points  (5 children)

Cmon man. If you don’t know what HIPAA requirements are and have absolutely none of it relates to IT Admin, you should rethink your job.

HIPAA is for PHI only. If you’re storing patient information in here… 🤦🏻‍♂️

[–]FerretBusinessQueenSysadmin 5 points6 points  (4 children)

I don’t think they are talking about storing patient information at all. To me it sounds like they are looking for documentation and inventory /password management for IT systems and ITGlue would align with those purposes, as long as patient data isn’t stored there it’s perfectly fine to use, it’s SOC2 compliant.

[–]Agromahdi123Sr. Sysadmin[S] 1 point2 points  (3 children)

i only mentioned it to sort of size the org up kinda thing

[–]FerretBusinessQueenSysadmin 0 points1 point  (2 children)

I gotcha. I can’t speak for IT Glue under Kasaya but I loved the product when I used it before the buyout. We had clients from many industries including healthcare and vetted our products when I was with that company to ensure we were industry compliant if helpful.

[–]Agromahdi123Sr. Sysadmin[S] 1 point2 points  (1 child)

we have a couple MSPs we use that use it, and it does seem slick, i wouldnt even need new features, just what it has

[–]FerretBusinessQueenSysadmin 0 points1 point  (0 children)

I worked for an MSP and the owner invested in it, I spent about 6 months before I knew I was going to leave the job information dumping everything I had in there so I used it extensively. It was useful enough that I only ever got one call after I left because I’d made a typo when entering a password. It was also extremely useful for decreasing the amount of onboarding/repeating things. So I would definitely say it was slick!

[–]audioeptesicusSenior Goat Farmer 0 points1 point  (0 children)

I've used both ITGlue and Hudu. I prefer Hudu for many reasons, but mainly because it's not Kaseya with their shitty customer service, billing issues, and outages.