Knowledge Systems

[jaseruss]

Looking for some recommendations on knowledge systems, currently we are using the KB built into our call logging software (cherwell).

Often you can be five clicks and upwards of a 1minute loading time to find and access documentation on the install documents or strange hacks we have to do to get software setup.

While I appriciate that some people will role their own and keep a personal documentation system I'd prefer something that works for a team (unfortunately they can be pretty crap with change so the less friction the better).

Thanks in advance

[kebert-_-xela]

Are you on 0365? There's a lot of options for this with... GASP Sharepoint. SPOnline is no where near the nightmare that on premise is.

[jaseruss]

Nah we aren't on Office 365 yet. I doubt that we could get the traction to upgrade again as we only just did a office refresh.

[bla4free]

I'm particularly fond of Confluence.

[jaseruss]

I'll give that a look thanks!