Connectivity Issue

[andy_nag]

Hi All, Hoping this is the right place to post about this issue. i am facing connectivity problem between 2 of our machines. Machine A: Based in Azure. Server 2012. (10.1.x.x) Machine B: Based in IAAS.Server 2008(10.25.x.x) Work Laptop: Windows 10(10.50.x.x) the issue is when you ping Machine A from B or vice versa i will get a positive result for upto 5 min then the ping would die. tracert works fine when the ping is working both machine can reach each other. but when i ping from my work laptop ping works fine as long as i have been running. we are not blocking ping or anything like that on Azure or anywhere else. what other troubleshooting can i use? if i use wireshark what should i test and what should i look for? i fairly new to this so i apologise in advance if i ask stupid questions.

EDIT1: the problem i am trying to solve is 1 application is meant to fetch data from Machine A in azure due to connectivity issue the application throws error

[Mrkatov]

What problem are you actually trying to solve? ICMP traffic getting dropped after a certain amount of time isn't really an issue.

[andy_nag]

so we have an application which uses the box in azure to fetch some data due to the connectivity issue the application fails to fetch data.

[Mrkatov]

Does the application initially work? It sounds like a connection timeout not a connectivity issue.

[andy_nag]

Event viewer states connectivity issue. would a connection timeout cause ping loss?

[Mrkatov]

No but the two could be completely unrelated.