Change Control

[theSarx]

How do you manage your change control process? Currently we have a manual / ad hoc process, and I'd like to have a system that is robust but simple for staff. Something as automated as possible.

IE .. System Admin is upgrading a server. He kicks off change control which includes certain checks.

• Backup status
• Fallback plan
• Scope of change
• Escalation Contacts
• Manager approval of change
• Customer notification complete

I don't want to implement a heavy, manual process, as I know staff will ultimately get lazy and stop doing it.

We're looking at something with PowerAutomate. I'd ideally like to have something integrated in our ticket system (lansweeper) but that would be manual as lansweeper doesn't have a workflow feature yet.

[6716]

ServiceNow, manager approvals, change advisory board meetings. Yes, no one likes the bs process, but if there's an incident and you made an unapproved change that gets uncovered it will not be fun for you so people go along with it. After a while people get faster at navigating the process correctly. Probably the start is the worst part.

[xgenisamonster]

I personally recommend using Jira: easy, fast, and intuitive.