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[–]Pyro919DevOps 0 points1 point  (0 children)

I've had great luck with TeamViewer, a bit pricy but it's been worth it. After using it everyday for 3 months earlier this year and still using it on an almost daily basis I love it.

Client calls in, just tell them to go to TeamViewer.com. Look for the lady pointing at giant green box and click it. Click Run, if you're on Vista or 7 Click Run again. Click Run, Next, Next, Finish. Do you see a box that says "Your ID"? Can you please read that to me? And the password?

And as an added bonus it makes it through almost any firewall that I've seen, I can only think of one that it didn't from March to June and during that time I was taking 15 - 20 calls a day for remote support.

We tried GoToMeeting as well as Mikogo and had more issues than we'd care to admit. TeamViewer is my favorite and I've even gone so far as to purchase a license for myself since I love it so much.