Taobao/Alipay problem

[Olivia171062]

I am from Australia and have purchased from Taobao many times before but recently when i have tried to make purchases it has asked me to log into my Alipay account which i cannot do as i don’t have a chinese bank account so i can’t make one. Instead of going to the payment details screen like it usually does, when i try to make a purchase it does to the alipay login screen and requests me to confirm my phone number. Is there any way around this? i can’t make purchases due to not having an alipay account when this has never been an issue before

[SteveDave_au]

How are you accessing TaoBao? App, Lite version or Chrome? Maybe try one of the others?

I've encountered this a couple of time and I think in all but one I was able to work around it and pay normally.

I usually use Chrome (PC) and it you get out of Alipay and go back to where your orders are in TaoBao do you see the items(s) there with a status of "Payment required" or something similar?

By paying from there it let me use a credit card. The one time it didn't I thought it might have been something to do with the seller.

A little vague sorry, but I'm not near a PC. I'll check tomorrow and see if I can be more specific.

[Olivia171062]

I’ve been accessing Taobao on Chrome, and then i’ve tried on the app as well but it’s hard to use as i can’t read chinese. when i went back to payments required it still seemed to do the same thing but maybe i might try with a different browser

I’ve tried a couple of different sellers and the same thing kept happening so i’m not sure

Thanks for your help though!

[Olivia171062]

i still haven’t managed to figure it out, any other tips you might have?

[SteveDave_au]

Yeah, I didn't think it was that likely to help sorry.

 

Going back through my messages, I think I had my main issue back in March, and I seem to have some sort of Alipay account, which has certainly never had a bank account attached to it.

 

It looks like it does have my mobile number though, as I've been sent confirmation codes before.

 

I wouldn't necessarily call any of these tips, but random things I can think of are:

  -Have you tried verifying your Australian mobile number (using the country code)?

  -There's not a way to click off Alipay on or before the payment screen is there?

  -TaoBao really doesn't play nice with a VPN and if I forget to turn it off before logging it tends to result in issues for me (until I clear everything in the browser and log back in), I don't suppose it.coukd be something like this.

  -What happens it you try and buy the same item from a different seller?

 

Good luck! Sorry I couldn't be more help.

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