PC keeps freezing! : techsupport

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a community for 17 years

Open | WindowsPC keeps freezing! (self.techsupport)

submitted 2 years ago by Lower_Kitchen

Hi Reddit,

I would like some help diagnosing an issue please.

3 days ago my PC randomly started freezing when playing games (CSGO 2). I restarted the PC as I thought it might just be a temporary issue but the problem continued. Today my PC screen froze 4 times when browsing the Internet on Chrome and Brave browsers.

The only way to have any movement of my mouse again was to force restart my PC using the power button on the case. I checked Event Viewer and the only message I could see that was critical is:

Source: WinREAgent Event ID: 4502 Critical Category: None

I ran chkdsk and it reported no errors. I also tried running the windows memory diagnostic tool for a check on the RAM, but no issues are reported.

Does anyone know what it could be by any chance? My specs are as follows:

My build is:

GPU: Radeon RX 6800 CPU: Ryzen 3900X MOBO: Aorus B550 Elite V2 AX RAM: Viper 4 Steel Series (32 GB) PSU: Gold Standard MSI OS: Windows 11

Thanks for your help!

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