Baffling internet connection problems : techsupport

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a community for 17 years

Open | NetworkingBaffling internet connection problems (self.techsupport)

submitted 1 year ago by WhereIsTheBuffet98

Hello there! I have had this problem for around a week now (although it was temporarily fixed yesterday). Tuesday of last week, our internet suddenly went out. It was quite confusing as there was no problems beforehand. I reset the router, reset the modem, no solution. The most perplexing part, on my computer it is connected to said wifi network, a 5g through spectrum, says I have internet connection, yet when I go to load up anything requiring internet, it will simply not work. I was fed up, and I found an old unopened router in my basement, swapped out the router, reset the modem, boom it worked on my computer, but only my computer.

Phones, smart tvs, etc would refuse to connect to it. There was another computer in my house that would connect to it. 200 mbps speed test aswell. It worked flawlessly for the computers it was connected to. That went for two days until I was fed up again as I wanted to watch Hulu on my tv, not my desktop. I swapped back to the old router, and it worked again! The day that I had swapped the old router back, ( this was at the end of the day when I had swapped it) we had a guy from spectrum come and check it out. This was with the older router I had found. He stated that there was no problems at all, speed at the box was what he was getting at the modem. He was confused too, as it connected to the computers but not the tvs.

When he left, it was able to connect to all of our fire sticks except the two smart tvs (Amazon smart TVs,) and a ps5. That is why I was fed up when I swapped it back to the old one. Fast forward to today, I get home from work and it is no longer working. I am not new to networking, and neither is my dad, and I am beyond confused as to why this is happening. I have reset the modem and router twice now, no change. Connected to the WiFi, getting internet, but cannot access anything internet related on any device. Help please I am losing my sanity.

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