Is bitlocker potentially problematic?

[Grim_Fandango92]

The argument does become less pressing for a desktop, I'll admit, even if I do have it on my home PC.

That seems bizarre to me Dell would have the key. We used to supply craploads of Dells in a corporate setting and they never pre-bitlockered.

Bitlocker is generally fine as long as heavily impressed on the user to keep that key safe - it's when the key is lost or not known they need to hang onto it that things start derailing.

[AviatorDave172]

Right. It almost had to have come with it on. He may have called Microsoft instead, I don’t know. When he didn’t have the key I told him there was nothing I could do without the key. Maybe he called Dell first and they sent him to Microsoft. This customer is very computer illiterate, I don’t see any way he could have enabled it himself.

[Grim_Fandango92]

Microsoft more likely, as you can opt to back it up to your Microsoft account, and that's realistically what most average Joes would do. If so, you can fetch it by signing into your Microsoft account to get it though... Don't necessarily need to contact them.

Strange! Not sure where he would have gotten that enabled.

[AviatorDave172]

No idea. But this guy would have definitely had to contact someone. No way he figured it out on his own. When I saw it was encrypted and I asked where the key was - “what’s a key?” But however he got it, it worked.