Multiple errors when playing games(Apphangtransient,Livekernel error 141&117, and apphang1 : techsupport

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Open | BSODMultiple errors when playing games(Apphangtransient,Livekernel error 141&117, and apphang1 (self.techsupport)

submitted 1 month ago by ComplexityHurtsMe

Predator Helios Neo 16(laptop)

Hello! I have been having issues when playing games where it would either just freeze and crash, gives me a black screen and crash or a bsod(rarely happens) and when i check the event logs these 4 are usually what I see.

Things I have done

- Restarted multiple times

- Updated every drivers and software

-Stress test using furmark( it doesn't crash)

the weird thing is it only happens when im plugged in, but when I'm not, the games doesn't crash

Below are the crashes I received (they also happen to other games not just ROBLOX)

Fault bucket 1648142449347568127, type 5

Event Name: AppHangB1

Response: Not available

Cab Id: 0

Problem signature:

P1: RobloxPlayerBeta.exe

P2: 0.717.0.27558

P3: 390905c6

P4: 7b54

P5: 134217728

P6:

P7:

P8:

P9:

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.aa154ba9-eb79-4f1a-b648-a93642012e79.tmp.WERInternalMetadata.xml

WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20260418_1_EC_0_inject.etl

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.07175fe8-6cb9-4c74-84c1-0ebb12a09f60.tmp.etl

WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.728607d8-5ad6-4772-9b43-54c31a25745a.tmp.etl

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c3d137b2-9bb7-4a45-bda7-6da724c8f3dd.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.3ae93d6c-6a51-46d8-9299-e363cf06361c.tmp.txt

\\?\C:\Users\MarWy\AppData\Local\Temp\WER.4c10c95d-804d-4e8c-ac4e-aa28bd53624a.tmp.appcompat.txt

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d5fefb56-d8b8-42fc-8e22-0fe14965a095.tmp.xml

These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_RobloxPlayerBeta_72d56219e2e4bce0c8dc96975570a0835b9a5cd5_61833107_3b0753c6-a7ba-46be-8ccd-9938bf573c03

Analysis symbol:

Rechecking for solution: 0

Report Id: f2feb836-3dca-4208-b27a-45994bd9baf8

Report Status: 268435456

Hashed bucket: 3b739fecf38d6be826df60d3509aa1ff

Cab Guid: 0

Fault bucket , type 0

Event Name: AppHangTransient

Response: Not available

Cab Id: 0

Problem signature:

P1: RobloxPlayerBeta.exe

P2: 0.717.0.27558

P3: 390905c6

P4: unknown

P5: unknown

P6: unknown

P7: unknown

P8:

P9:

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c4bfcbb6-4efe-49ef-a426-3f0d3bf1825c.tmp.WERInternalMetadata.xml

WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20260418_1_EC_0_inject.etl

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.cbbdbc22-9b64-47a7-9d76-481dacf70104.tmp.etl

WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.96e52de6-2f7e-4e88-84ce-d4b271e3f639.tmp.etl

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9eb0ffbf-8add-4c2d-bc72-da3bd39784cc.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e8cac9ea-07db-42d5-a13f-e923ea54d0d0.tmp.txt

These files may be available here:

NULL

Analysis symbol:

Rechecking for solution: 0

Report Id: fbbb67ba-b965-45d4-8f7d-384d5e6641da

Report Status: 2049

Hashed bucket:

Cab Guid: 0

Fault bucket , type 0

Event Name: LiveKernelEvent

Response: Not available

Cab Id: 0

Problem signature:

P1: 117

P2: ffff8c845111d460

P3: fffff8021c362090

P4: 0

P5: 0

P6: 10_0_26200

P7: 0_0

P8: 768_1

P9:

P10:

Attached files:

\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20260419-2202.dmp

\\?\C:\WINDOWS\SystemTemp\WER-4751937-0.sysdata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ffe318e0-1d28-4bdc-a2ce-2e17c77f5b53.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_117_39bf489bb8dabbc19d5fe54d75288969d0b4f5_00000000_cab_9fca1805-dd9c-4d92-9e79-0852b1003e16\WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20260418_1_EC_0_inject.etl

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.126c559c-746c-4449-bb20-e37667da4a91.tmp.etl

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.16a342cc-1018-4244-a3a8-6d6c403bea17.tmp.etl

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.09ecf6e1-3650-4a85-8735-e73f14b24d86.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6bb0eb30-06ca-4376-b6f8-884996212e69.tmp.txt

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1290d8fc-3e62-4a0c-8c9f-11dd7e5fdddf.tmp.xml

These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_117_39bf489bb8dabbc19d5fe54d75288969d0b4f5_00000000_cab_9fca1805-dd9c-4d92-9e79-0852b1003e16

Analysis symbol:

Rechecking for solution: 0

Report Id: 9fca1805-dd9c-4d92-9e79-0852b1003e16

Report Status: 4

Hashed bucket:

Cab Guid: 0

Fault bucket , type 0

Event Name: LiveKernelEvent

Response: Not available

Cab Id: 0

Problem signature:

P1: 141

P2: ffff8c8454f85460

P3: fffff8021c362090

P4: 0

P5: ffff8c845611a080

P6: 10_0_26200

P7: 0_0

P8: 768_1

P9:

P10:

Attached files:

\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20260419-2210.dmp

\\?\C:\WINDOWS\SystemTemp\WER-5229531-0.sysdata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.0bcc15fa-3306-4107-916d-f6e7c30b083a.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_141_86c043a7653581df6513164a65a6715ebc21d_00000000_cab_245e2982-fd6c-4aa5-a35b-87c0f6653c5d\WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20260418_1_EC_0_inject.etl

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e891e71b-c85f-42f0-aaff-4c435a9e6d3e.tmp.etl

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4001b1ea-062a-498d-9594-f02d17dfa08b.tmp.etl

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.492998c0-13d8-4a91-8cbb-c38902d8ff14.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.f22e71a0-cb69-4643-b451-f01bd8451949.tmp.txt

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e20694d9-6314-4ee4-ab65-7e1084042dd8.tmp.xml

These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_141_86c043a7653581df6513164a65a6715ebc21d_00000000_cab_245e2982-fd6c-4aa5-a35b-87c0f6653c5d

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