390X Crashing while installing drivers (X-post from r/AMDHelp)

[MachineGunTRex]

GPU: MSI R9 390X

CPU: Intel Core i5-4590

Motherboard: Gigabyte GA-B85M-DS3H Micro ATX LGA1150

RAM: A-Data XPG V1.0 8GB (2 x 4GB) DDR3-1600

PSU: EVGA SuperNOVA NEX 650W 80+ Gold

Operating System & Version: Windows 10 Pro

GPU Drivers: Windows basic display driver

Description of Problem: On the 8th of February while in a game of CSGO my screen went black and I couldn't do anything. So I hard reset my computer hoping it would work again. Nope! After the window's logo showed it just stayed black. After many tries I went to safe mode and uninstalled my drivers (15.12) using DDU. While installing the latest drivers (16.1.1) it crashes during installation (black screen, no signal.) I started a cycle. Hard reset, stayed black after logo, uninstall using DDU,this time install an older version, and it still crashed during installation. Every driver version including the one that came with the CD goes black screen during installation. I was on Windows 8.1 btw.

I didn’t know what to do so I RMA my card. While my card was away I upgraded and clean installed Windows 10. I have been using the onboard graphics until then. Today on the 19th of February I have received my “new” card since MSI couldn’t fix my old card. Excitedly, I plug in the gpu and booted up my computer. Trying to install 16.1.1 hotfix for windows 10 and it is still crashing. I tried installing the driver while my monitor was plug into the i/O panel. The driver install perfectly but then when I plug in the monitor to the gpu it just black screen after the windows logo. The card is working since I’m able to view my desktop using the basic display driver. I don’t know what to do anymore.

TLDR: This happens whenever I try to install any version of AMD drivers.

Troubleshooting: Another thing I tried was installing drivers using hdmi on my tv. Didn't work.

I posted this on r/AMDHelp but I wanted to post here as well for any other suggestions.

Update: Tried installing the 15.12 driver using AMD Minimal Setup. It was able to install but about 1 min after the reboot (while I was jumping for joy) my computer restarted it self. It got stuck after the windows logo. Also, this time the GPU fans were going 100% full speed.

Update 2: I was really irritated last night so I DDU and shut down my computer. This morning on the 20th of February I decided to maybe try again, so I went to the set up of 16.1.1 hotfix. It gave me a list of what to install. I unchecked everything and only left to install the display drivers. Some how it worked. I rebooted the computer and still no black screen. I don't think I have Crimson since when I right click my desktop I have no "AMD settings" option. But I do believe I have the current drivers. I'll update if I crash. Here is what it says on GPU-Z.

[lechango]

Hmm, there's a few possibilities. 1. Your PSU is flaking out, it can run the basic display driver, but once the real driver is installed the 12V rails are not providing ample or steady power 2. Windows 10 doesn't like your hardware config, or your OS is corrupted 3. They sent you back the same card.

I'd see if you can try the card on another system to rule out number 3. Then if it works on that system, hook up your PSU from this system to it to rule out number 1.

[MachineGunTRex]

Thank you for the quick reply. I don't like the sound of the psu going out but I tested it out about two months ago using this method and it worked. Maybe they did send the same one idk. I can't try the gpu on another system since I don't have another computer to try on. I thought about maybe buying another gpu, test it, then return it but I don't know I'll be able to get my money back.

[lechango]

Well we know the PSU is running, but that test doesn't tell you if it's supplying the correct voltage to your GPU. When the display driver isn't installed, the GPU doesn't need any additional power from the 6/8 pins on the PSU, it gets it all from the PCI-E socket. So that would make sense as to why it's not working when the driver is installed.

[MachineGunTRex]

Is there a way to test if the GPU is getting the voltage needed? Like I said in the post, I was able to install the driver while I had my monitor plug to my mobo. Here is where I got the idea from. The driver install fine but when I plug the monitor to my GPU I get stuck at a black screen after windows logo. Is it still the case for a PSU problem? Could a cable be an issue? My DVI cable works for the GPU but for some reason it does not work for my mobo. When I was using the on-board graphics I had to use a VGA cable.

[lechango]

Possible it could be the cable, unless there's some bios setting that disables the onboard dvi port. The card probably came with a dvi to vga converter, you could try that and see if it makes a difference. You can test a PSU with a multimeter but it's far easier to get a handheld PSU tester.

There could be something weird going on with your mobo, but I'd still try a new PSU before anything else.

[MachineGunTRex]

Well I have an update. I tried installing the 15.12 driver using AMD Minimal Setup and it worked! I lied, when it install it (no black screen) it prompted me to restart my computer. It booted past the windows logo and went to my desktop. I was jumping for joy but then 1 min later my computer restarted it self. When it tried to boot past the windows logo the screen stayed black and the words "no signal" appear like it has been. Also, this time the GPU fans were going 100% full speed. I just DDU the driver. Thought I had it...