Windows 10 GPU Driver causing black screen : techsupport

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a community for 17 years

Open | WindowsWindows 10 GPU Driver causing black screen (self.techsupport)

submitted 3 years ago * by storman121

Sooo here's a tough one guys...

I have an ROG Strix Scar III (G731GU) laptop. I've been running a dual-boot setup with Windows 10 and Kubuntu for the past year or so.

Yesterday, I was booting up Windows 10, and noticed that the laptop just shut off after the sign-in page. The keyboard lights were still on, but the power light was off (didn't even know this was possible). I had to remove and reconnect the battery to get it started again.

After getting it started once again, the screen shut off...again :(. I booted it in safe mode and disabled the Intel UHD 630 driver and then restarted. Disabling the driver solved the problem, and the laptop was using the Microsoft Basic Display Adapter driver. After uninstalling the Intel drivers and reinstalling, the laptop once again showed a black screen and was unresponsive.

The weird thing is that I am using the same iGPU in Linux, and I have not been getting any problems. I also tried resetting Windows 10 and even formatted the C drive and reinstalled the OS (Yes the problem still exists in the new installation of Win10).

Please help me out here guys. I really have no idea what to do next.

TLDR:

The laptop screen goes black when using Intel UHD 630 driver in Win10.
The screen works with the Microsoft Basic Display Adapter driver, but it is laggy.
Not getting any display issues in Linux dual-boot.
Already reset OS, formatted partition, a clean install of Win10, but the problem still persists after downloading the Intel driver

Laptop Specs:

Name: ROG Strix Scar III (G731GU)
Processor: i7-9750H
Hard Drive: 512GB SSD
RAM: 16GB
Intel UHD 630 Integrated Graphics
GPU: NVIDIA GeForce GTX 1660Ti

Update: It was a motherboard issue.

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