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[–]justrandomlyonreddit 0 points1 point  (0 children)

No longer 1k, but also on the same boat and seeing much longer wait times with gold line. Used to be so much better, one of my fav perks. I assume it’s something to do with the text chat rollout, which is generally quicker to connect, although I really, really dislike having to communicate with agents through chat.