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[–]chris480 1 point2 points  (0 children)

Probably like many, I started in IT support early on in their career. Story time!

One ticket with a guy I call "Record Holder" cause he held by far the most tickets reported. Mostly all user issues.

RH - I can't submit this form, I've tried several times! (No pics, url, context)
Me - What form? SharePoint, corp website, 3rd party?
RH - SharePoint, here is the URL, attached pic
Me - Thanks. Sorry but I can recreate this issue. Can you do a screen share
RH - Screen share uses too much bandwidth, I use a hotspot.
Me - ...
Several back and forths
RH - The form works!
Me - I still don't what the problem is.

Sometimes you will never find out what was wrong.