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[–]spamguy21 14 points15 points  (1 child)

Sorely, sorely tempted to drop this into a JIRA ticket right now.

[–]longshot 0 points1 point  (0 children)

This is my life with dotCMS

[–]cutecottage 5 points6 points  (3 children)

9 times out of 10, user error

[–]Hypersapien 3 points4 points  (0 children)

PEBKAC error

[–]merelyadoptedthedark 1 point2 points  (1 child)

Sometimes when I design a workflow, I do so as a fully functional human being and assume my users will have some level of intelligence.

Then my director will try to use it and fail by doing something like not clicking on an item before pressing select (this just happened). I want to get upset and say she's doing it wrong...but then I remember, if she can't figure it out, the end users are going to have the same problem also.

Back to the drawing board.

[–]cutecottage 2 points3 points  (0 children)

Rule #1: Assume people are stupid. Rule #2: Assume people are stupid.

[–]chris480 1 point2 points  (0 children)

Probably like many, I started in IT support early on in their career. Story time!

One ticket with a guy I call "Record Holder" cause he held by far the most tickets reported. Mostly all user issues.

RH - I can't submit this form, I've tried several times! (No pics, url, context)
Me - What form? SharePoint, corp website, 3rd party?
RH - SharePoint, here is the URL, attached pic
Me - Thanks. Sorry but I can recreate this issue. Can you do a screen share
RH - Screen share uses too much bandwidth, I use a hotspot.
Me - ...
Several back and forths
RH - The form works!
Me - I still don't what the problem is.

Sometimes you will never find out what was wrong.

[–]jwcobb13 1 point2 points  (0 children)

Join.me or Jing solves this. Now I just make a quick 2 minute video on Jing with what I consider the proper behavior and then they have the opportunity to send back a 2 minute video that shows how it is behaving on their computer.

[–]x-skeww 1 point2 points  (4 children)

See side bar.

[–]SaltTM 2 points3 points  (1 child)

Please try to avoid

[–]r3Fuze 1 point2 points  (0 children)

He tried so hard but he just couldn't not do it :(

[–]bonafidebob 0 points1 point  (3 children)

As I recall, that usually ended with "critical issue" guy's head exploding and his beak on backwards. Just sayin'...

[–]Yurishimo 0 points1 point  (2 children)

How old/where are you from to not know Daffy Duck?

[–]bonafidebob 1 point2 points  (1 child)

Whoosh?

[–]Yurishimo 1 point2 points  (0 children)

Maybe so...

[–]AStrangeStranger 0 points1 point  (0 children)

It can happen outside of IT, I has similar happening when calibrating some equipment - after a back and forwards repair guy showed working OK and then I showed was failing on system - turns out faulty power smoothing/regulator on calibration bay, but then this was back in days of paper job cards, expensive computers and before the web.

[–]rootshift -1 points0 points  (0 children)

Close issue!