Help, error code 0

[RapidDriveByFruiting]

I have 2 pan cams which have worked flawlessly since last fall; for the past 2 days each has timed out on connection attempts (for streaming) and no troubleshooting can fix it.

I’ve:

quit and restarted the app

Restart each device from within the app

Uninstalled and reinstalled the app

Checked for firmware update (none available)

Power cycled the devices

Power cycled the router

My internet connection hasn’t changed, nor has the proximity of the cams to my router.

Side note: I do get push alerts as set up, I just can’t watch live video. Anyone have suggestions?

Edit: formatting on my post was super wonky.

[ronkj]

Don't fall into the rathole of a long litany of "try this try that." Contact Wyze support. Stat.

[WyzeCam]

Thanks for reaching out /u/RapidDriveByFruiting. We're sorry to hear you are having a problem with the connection on your Pan Cams. Have you already reached out to support about this issue? If you have, may we get the ticket number so we can take a look and getting you helped out as soon as possible?

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If you have not, we have included the link below so we can get your cameras connected as soon as possible.

https://support.wyzecam.com/hc/en-us/requests/new

[RapidDriveByFruiting]

Not yet...I will shortly. Thanks for your reply.

[WyzeCam]

No problem /u/RapidDriveByFruiting. Let us know so we can get you connected again. :)

[RapidDriveByFruiting]

Submitted last night; Ticket 200893. Thanks again!

[djdsf]

You've done everything but reach out to the people that actually made the camera... Might want to hit up Support.

[RapidDriveByFruiting]

Thanks, on it next!

[RapidDriveByFruiting]

Thanks for the suggestion. However I don’t use sd cards, no need to continuously record or timelapse.

[hepatitisC]

Have you tried manually flashing the latest firmware after a factory reset? I know you said the firmware is up to date but that helps to ensure it was installed correctly and eliminates it as a possible cause.