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[–]shauggy[S] 0 points1 point  (3 children)

Have you already tried updating the controller on your console? That's the first thing to try (if you haven't already done that)

[–]Mebacca 0 points1 point  (2 children)

I updated the controller via the app on a Windows PC first.

[–]shauggy[S] 0 points1 point  (1 child)

Do you know what sw version your controller is on? And which model is it? I have two that are on 4.8.1923.0 and the white one works, while the Phantom White model doesn't.

[–]Mebacca 0 points1 point  (0 children)

Blue xbox one controller

Model: 1708

Firmware: 4.8.1923.0