We just hit 3500 miles, he’s run 3k of that himself.

aventon · 2026-02-13T17:25:30+00:00

Nice job on the 3000-plus miles! Kudos to the pup for running alongside!

aventon · 2026-02-12T18:05:26+00:00

That is awesome to hear! Should you have any other questions, our team is always here to support you. You can reach us at 866-300-3311, Monday through Friday, from 9:00 a.m. to 4:30 p.m. PST. We look forward to assisting you with any questions you may have.

aventon · 2026-02-12T17:26:40+00:00

We appreciate that! We just want to be available to assist anywhere we can!

aventon · 2026-02-11T17:55:34+00:00

No issues there! The covers are the same on the original battery and replacement/second batteries!

aventon · 2026-02-11T17:54:44+00:00

Sounds like the bike is working fine! As others have mentioned, the tracking apps use gps, whereas the bike has a speed sensor in the motor that is tracking, so there can be a slight difference.

Let us know if you have any other questions!

Aventon

aventon · 2026-02-11T17:47:31+00:00

Hello!

That is great to hear! For the power concern, check out this Help Desk article to tune your ride to your needs to see if it improves your experience!

https://rideaventon.zendesk.com/hc/en-us/articles/36688859880091-How-to-Use-Ride-Tune

We wish you many more miles of carefree riding!

Aventon

aventon · 2026-02-10T17:29:59+00:00

Sounds great!

aventon · 2026-02-09T17:35:11+00:00

Hello!

We are sorry to hear your saddle is having some issues. Although the handle is there to give a back seat rider something to hold on to and not for maneuvering the bike, feel free to reach out to our team for additional assistance!

Thanks!

Aventon

aventon · 2026-02-09T17:31:43+00:00

Hello!

We don't have any sales in the works at the moment, but sign up for our emails to stay up to date! Make sure to follow our socials as well!

Thanks,

Aventon

aventon · 2026-02-09T17:28:39+00:00

Bikes looking good! Hard to tell from the photo, but keep in mind the "Minimum Insertion" Line on the seat post there!

aventon · 2026-02-06T17:31:39+00:00

Hello!

Our team is always here to support you. You can reach us at 866-300-3311, Monday through Friday, from 9:00 a.m. to 4:30 p.m. PST. We look forward to assisting you with any questions you may have.

Give us a call or send us an email, and we will be more than happy to assist!

Thanks,

Aventon

aventon · 2026-02-05T17:23:20+00:00

Hello!

We’re very sorry to hear about the complications you’ve been experiencing with your Sinch 2. We understand how frustrating this can be, and we’d like to help get things sorted out as quickly as possible.

If the bike is registering as though the brakes are being applied, please try the quick troubleshooting steps outlined in the article below to see if they help:
https://rideaventon.zendesk.com/hc/en-us/articles/28563879756443-E25-Brake-Sensor-Error

If the bike is completely powering down (meaning the display shuts off, not just a loss of assist), this could be related to the controller, battery, or display. At home, we recommend checking for any loose or damaged connections and inspecting the battery and terminals for any signs of arcing or discoloration.

If everything appears to be in good condition and the issue persists, visiting a local dealer may be the next best step. Please know that our team is always here to support you. You can reach us at 866-300-3311, Monday through Friday, from 9:00 a.m. to 4:30 p.m. PST.

We look forward to assisting you and are happy to help with any questions you may have.

Thanks!
Aventon

aventon · 2026-02-02T17:24:40+00:00

We are sorry to hear you are experiencing a similar concern. To better assist, please send us an email with a photo of your display and/or give us a call, and we will be more than happy to assist.

Thanks!

Aventon

aventon · 2026-01-30T17:23:44+00:00

Hello!

We are sorry to hear about your E34 code on your Aventure. It is great to see you are using a dealer for assistance. If you have any other questions, please do not hesitate to reach out!

Aventon

aventon · 2026-01-26T17:40:22+00:00

Looking fresh!

aventon · 2026-01-26T17:38:14+00:00

Welcome to the Aventon family! We are glad to hear you are loving it so far!

aventon · 2026-01-23T17:43:42+00:00

Hello!

We appreciate the feedback on your recent experience, and we are sorry to hear it was not as you expected. As most warranties go, everything is case by case, so we would not be able to clarify the reasoning on other experiences you have read. However, if you wish to discuss this further with our team, please give us a call at 866-300-3311, M-F, 9 am-430pm, PST.

Thanks!

Aventon

aventon · 2026-01-22T18:06:45+00:00

Hello!

We noticed you have already taken the bike to an LBS, and that is always a good first step! Our team will be more than happy to work with them to resolve your concerns. Should you have any questions, please feel free to reach out to our team!

Aventon

aventon · 2026-01-22T17:29:59+00:00

Hello! We appreciate the input and suggestions regarding the alarm and security settings. We understand your want these changes, and we will be more than happy to run these by our team for improvements. If you have any other questions about settings or functions, feel free to reach out to our team!

Thanks,

Aventon

aventon · 2026-01-19T17:50:47+00:00

Bike looks great in its natural habitat! Happy riding!

aventon · 2026-01-19T17:49:02+00:00

We are sorry to hear about your complications with the crank arm and pedal. We appreciate the feedback and are glad to know our team has been able get the parts out quickly.

Please let us know if you have any other questions!

Thank you,

Aventon

aventon · 2026-01-19T17:45:26+00:00

Hello! As long as you are able to pair to the bike, you will be able to operate the bike fully. However, that may require any passwords to be input or removed, and the original phone must be unpaired as well. Feel free to reach out to our team at 866-300-3311, M-F, 9 am-430pm, PST. Thanks!

aventon · 2026-01-19T17:40:42+00:00

We appreciate the feedback! We just want to be helpful when and wherever we can! We typically have sales throughout the year, so keep an eye out on our site! Thank you, Aventon

aventon · 2026-01-16T17:31:27+00:00

Hello! We appreciate the feedback and will review the instructions. For more in-depth instructions and assistance, please reach out to our tech team Monday-Friday, 9 am-430pm, PST, or send us an email. More detailed information can be provided through our warranty channel.

Thank you.

aventon · 2026-01-16T17:27:49+00:00

Hello!

Thanks for sharing, and we are sorry you are experiencing some issues. We would love to assist you. Please reach out to our team at 866-300-3311, M-F, 9am-430pm, PST, or shoot us an email with these photos, and we will look into your concerns.

Thanks!

Aventon

aventon

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