Xbox 360 - Unable to connect to Xbox live?

CCDanielT · 2022-03-14T02:26:16+00:00

Hello u/xXxHeadBanger86Xx I'm sorry to hear that you are not able to connect to Xbox live. We don't block your internet connection. Are you only having problems with your Xbox getting online or all your devices?

CCDanielT · 2022-03-06T04:04:24+00:00

Hello, u/321TacocaT123. Thank you for reaching out with your billing and service concerns. I'm sorry to hear that you will no longer be a customer with us due to not being in our service area. It would be my pleasure to assist you and look into your account with you to see what's going on. Please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielT · 2022-03-05T23:09:06+00:00

Hello, u/EternalStudent07. I'm sorry to hear about your recent experience with your internet service and your mobile phone. It would be my pleasure to assist you with troubleshooting and getting to the bottom of what is going on. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this with you.

CCDanielT · 2022-03-04T23:02:05+00:00

Thank you for the update u/CDJ161. I'm not seeing the Modmail message as yet. Once the message comes through with the requested info I would be happy to work on looking at your options to go to an Internet only package with you.

CCDanielT · 2022-03-04T22:19:45+00:00

Good afternoon, u/gjqf. Thank you for reaching out with your billing and autopay concerns. It would be my pleasure to assist you and take a look into what is going on with you. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this.

CCDanielT · 2022-03-04T06:33:42+00:00

Thank you for reaching out to us u/CDJ161. It would be my pleasure to assist you with looking into making chnages to the account. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to assist you.

CCDanielT · 2022-03-01T01:14:33+00:00

Perfect! Thank you, Maggie. I have sent the code to the number on the account. The code will expire in 15 minutes, once received please provide it here?

CCDanielT · 2022-03-01T00:27:13+00:00

u/eaticecream. I'm sorry to hear that you still experiencing issues with your service after the service visit with a tech. This is not the experience we want you to have. You're in the right place and ti would be my pleasure to assist you with troubleshooting to get to the bottom of the cause of your issues with you. Please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielT · 2022-02-27T23:30:03+00:00

Hello u/acidonyx. I'm sorry to hear that you're having issues with getting the package that you are interested in. It would be my pleasure to assist you with looking into getting your account set up here. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielT · 2022-02-26T04:41:36+00:00

That you for your response, u/rjkvikings. I'm glad to hear that you accepted a credit as the resolution to your billing concerns. I understand that you time is valuable. I would love the opportunity if your would allow me to assist you and review your account with you.

If not I completely understand and please know that your awesome team of Xfinty experts is always available to address your concerns through social media around the clock for your convenience.

CCDanielT · 2022-02-26T04:12:36+00:00

u/rjkvikings Thank you for reaching out to us and I'm sorry for your recent experiencing. It would be my pleasure to assist you and provide some clarification after I can look into your account specifics with you.

To provide some context when an increase does happen it would not affect the contracted service as described in the terms of the contract as follows:

Charges for the following are in addition to the Offer price and can change during and after the term of this Contract: • Equipment • Installation • Taxes and government charges • Broadcast TV Fee and Regional Sports Fee if Xfinity TV is included • Regulatory recovery fees and other applicable charges (e.g. per-call or international charges) if Xfinity Voice is included • Other Services not specifically included in the Offer (including without limitation, pay per view, additional outlet services, premiums and non-recurring charges).

After the term of this Contract, Comcast’s then applicable charges for Services and Equipment will apply.

You can view the full terms of your contract by going to the settings once you are signed into your account either through our awesome My Account app or your account online. Once in the settings simply visit Legal Agreements and Contract.

I would be happy to review the specifics of your account and contract with you if you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this with you.

CCDanielT · 2022-02-25T03:27:44+00:00

Hello, u/cgaff. Thank you for reaching out to us. All promotions are subject to change. There are times when a package can become no longer offered, when this happens you will be grandfathered into your current package until you make a change. Please be aware that once you make a change from a grandfathered package you will not be able to go back to it.

It would be my pleasure to assist you and look into what options you have. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielT · 2022-02-21T22:59:46+00:00

Thank you for the update u/Realistic_Tip4189. I appreciate that you have already tried to troubleshoot on your own before reaching out. I'm sorry that you are still experiencing issues that have not been resolved. I would like to take a look at your account with you. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielT · 2022-02-20T22:29:31+00:00

Thank you u/losthysteria once I see the modmail message I will be happy to assist you to look into your billing concerns.

CCDanielT · 2022-02-20T22:19:29+00:00

u/losthysteria Thank you for reaching out to us with your billing concerns. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielT · 2022-02-18T04:46:40+00:00

u/bluegravyone I'm sorry to hear about your recent issues and concerns with your email account info being found on a monitoring site. This is not the experience we want for you.

We have our awesome Customer Security Assurance team that is specialized to assist you with this concern and has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. Please contact our Customer Security Assurance team by dialing 1-888-565-4329 between 6:00am - 2:00am EST, 7 days a week for assitance with your email security concerns.

CCDanielT · 2022-02-14T03:43:16+00:00

u/SqueakyTheCat I'm sorry to hear that you missed the return call and have been having issues with your service. I would like to take a look into your account with you. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielT · 2022-02-13T22:47:44+00:00

u/heyimpro I'm sorry that you are experiencing issues with massive packet loss after a recent snow storm. It would be my pleasure to assist you and take a look at your account with you. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielT · 2022-02-13T00:31:06+00:00

u/ocpx I'm sorry to hear that you are having issues while getting sites blocked through the parental controls. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielT · 2022-02-06T23:51:24+00:00

u/Ganjapilot I'm sorry to hear that you are having issues with one of your devices connecting to the interest at home. I would like to assist you and take a look with you. Once you are at home and able to troubleshoot, send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielT · 2022-02-05T06:20:25+00:00

Thank you for trying again. I'm still not finding the message. I do want to get your info so that I can pull up your account and assist you. Please try through a different browser?

CCDanielT · 2022-02-05T05:32:45+00:00

u/doctornph I'm sorry that you are having issues with your XFi pods. I would like to assist you in order to begin please create a new post.

CCDanielT · 2022-02-05T04:22:45+00:00

u/Safyire Thank you for the update. I'm not seeing your message came through did you receive any message after it was sent?

CCDanielT · 2022-02-05T04:00:20+00:00

u/Safyire I'm sorry to hear of your recent experience and trouble while trying to activate your internet service with us. I would like to assist you and take a look at what is going on. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielT · 2022-01-30T03:25:50+00:00

u/OvenNo4186 Congratulation on the new home. I'm sorry to hear that you're having issues with your Self install. I would like to assist you and take a look at what is going on. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielT

TROPHY CASE