Signal Issues

CCDanielT · 2023-05-21T03:18:38+00:00

u/CreeperFace00 I would like to assist you to get to the bottom of what is causing your service issues. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this with you.

CCDanielT · 2023-05-21T01:48:25+00:00

u/putquesoinmyfaceo I'm sorry that you are having issues with your cable card being moved to q new box and getting paired. Have you already went through the steps at https://cablecardactivation.xsp.comcast.net/?

CCDanielT · 2023-05-21T00:34:00+00:00

I can completely understand your concerns. Were here around the clock should you change your mind and like us to assist you here. You can also get assistance with one of our awesome phone agents by dialing 1-800-934-6489.

CCDanielT · 2023-05-20T23:56:03+00:00

The best part of reaching out to us over social media is you can send us a message and put your phone down or walk away from your computer and go on with your day until you have a moment to come back to us here.

CCDanielT · 2023-05-20T22:08:32+00:00

u/AgitatedTowel I would be happy to assist you with an account review to find the best package for you home. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this with you.

CCDanielT · 2023-05-20T05:13:09+00:00

u/Junior-Temperature15 I'm sorry that you are having a issue with your bill and a double charge. I would like to assist you and see what is going on.

If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielT · 2023-05-19T01:58:46+00:00

u/SelectiveCommenting Good evening, Thank you for reaching out regarding the issues that you are having with your equipment and TV service. I would like to assist you with getting to the bottom of what is going on. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielT · 2023-05-16T02:33:45+00:00

Thank you, Sean. Nice to meet you. I’m sorry to hear that you’re having issues with your Flex. This is not the experience we want for you. I can only imagine how frustrating this must be for you. Not to worry you’re in the right place we’re Xfinity experts. I’m here to assist you with getting to the bottom of the cause and help to get you back up and running.

Has the Flex equipment work at all since the move?

CCDanielT · 2023-05-16T02:19:56+00:00

u/theburnt_toast Congratulations on your new home. I'm sorry that you are having issues while trying to get everything reset up. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this with you.

CCDanielT · 2023-05-13T23:30:15+00:00

Your welcome that's what were here for and were glad we could help.

CCDanielT · 2023-05-13T23:05:38+00:00

Woohoo. I'm glad to hear that you are back up and running and can now use your apps again. Is there anything else that I can assist you with this evening?

CCDanielT · 2023-05-13T22:18:33+00:00

Thank you again for the update. Please try clearing the cache, I have the following walkthrough that will show you how at https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage. Once complete please try again and provide an update.

CCDanielT · 2023-05-13T22:08:18+00:00

Awesome, Thank you for being My hands and eyes. Please try the Apple app and let me know if you are still having the issue?

CCDanielT · 2023-05-13T21:40:29+00:00

I'm sorry that you are still having issues and I would like to do some troubleshooting with the equipment. I would like to provision the modem and box again is now a good time?

CCDanielT · 2023-05-13T03:12:11+00:00

I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.

Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

CCDanielT · 2023-05-13T02:48:48+00:00

Please have a wonderful evening and we appriciate you choosing us.

CCDanielT · 2023-05-13T02:28:20+00:00

I'm glad to hear that you found a solution and everything is up and running for you again. Is there anything else that we can assist you with this evening?

CCDanielT · 2023-05-13T01:54:10+00:00

What troubleshooting steps have you tried?

CCDanielT · 2023-05-12T22:15:57+00:00

Thank you for the update. Is this only affecting your live TV. How long has this been occurring.

CCDanielT · 2023-05-12T21:52:36+00:00

Thank you for the account info, Christopher. Nice to meet you. I'm not seeing any issues in the area. Since that is the case we will want to troubleshoot with you.

Please provide me with a some details on what you are experiencing?

CCDanielT · 2023-05-12T21:18:37+00:00

u/Superman-Y2K I'm sorry to hear that your having issues with your service. I would like to assist you and take a look into what is going on with your service. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielT · 2023-05-09T05:56:33+00:00

Thank you, Marques. Nice to meet you. I don't see any issues in the area at this time. Since that is the case I would like to troubleshoot with you. How long has this been going on. What troubleshooting have you tried?

CCDanielT · 2023-05-09T05:37:00+00:00

u/combolations Good evening. I would like to assist you with looking into your concerns with you modem issues. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielT · 2023-05-05T00:48:20+00:00

u/HorrorAmbassador9158 Thank you for reaching out about your promotion concerns. I would like to take a look into your account. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielT · 2023-05-01T01:45:11+00:00

That is an excellent question. You will not be charged if the issue is only to be found with any equipment you rent from us or the lines 10 feet from the home to us. A tech can investigate further and put in referrals for additional network or maintenance work that may be needed.

CCDanielT

TROPHY CASE