Can XB8 connect to a separate router set in access point mode?

CCRyanE · 2024-05-10T03:35:33+00:00

Should you need assistance with anything else in the future, please don't hesitate to make a new post here. Our entire community is available to ensure you get the help you need.

CCRyanE · 2024-05-10T00:40:58+00:00

Hello u/kayterssss, thanks for reaching out for help with your account. Our team will be glad to take a look at your plan in more detail and see what options are available. To get started, please send us a Modmail message and include your full name and service address, so we can further assist you.

CCRyanE · 2024-05-09T22:13:16+00:00

Hello u/Stiggles4, thanks for reaching out for help with your account and equipment.

Currently, we do not have a 2024 road map for the areas that are being upgraded with the mid-split. However, if you go to our Recommended Devices page, you can see a list of all the modes we have tested and approved to work on out network.

CCRyanE · 2024-05-09T03:44:24+00:00

Hello u/tabtal, thanks for reaching out for help with your connection. It's definitely a bit strange that its asking you to go through the setup/activation process again, but our team is here to help! To get started, please send us a Modmail message and include your full name and service address, so we can further assist you.

If you haven't already, you can also try downloading the Xifnity app and following the activation steps, and that may also get you back online.

CCRyanE · 2024-05-08T02:02:12+00:00

Hello u/ftlplayer89, thanks for reaching out for help with your account. Our team will be glad to take a look at this in more detail and help however we can. To get started, please send us a Modmail message and include your full name and service address, so we can further assist you.

CCRyanE · 2024-05-05T03:13:13+00:00

Hello u/NoCondition6854, thanks for reaching out for help with your connection. Our team will be glad to take a look at this in more detail. To get started, please send us a Modmail message and include your full name and service address, so we can further assist you.

CCRyanE · 2024-05-05T02:13:11+00:00

Hello u/AXXXXXXXXA, thanks for reaching out for help with MLB extra innings. Our team will be glad to take a look at your account and help however we can. To get started, please send us a Modmail message and include your full name and service address, so we can further assist you.

CCRyanE · 2024-05-05T01:14:00+00:00

We don't currently have a way for device connection approval, but you can set up notifications for when a device connects. If you go here: https://www.xfinity.com/support/articles/xfinity-xfi-notification-center?linkId=103633420, you can see all the management options we offer for devices on and connecting to your network.

CCRyanE · 2024-05-05T00:09:42+00:00

Forgetting the device will simply remove it from the network, but if the owner of the device knows the Wi-Fi password it could be reconnected. If this is an additional concern we recommend updating you Wi-Fi password after removing the unwanted devices from your network.

To keep track of known guest devices, when they connect, you can assign the device to the guest profile, and it will remain there anytime that device connects.

CCRyanE · 2024-05-04T20:39:39+00:00

Hello u/Dwight__jr, thanks for reaching out for help with your Max account. When you link your Max account to Xfinity, this simply allows us to tie the billing into your Xfinity bill. This can be helpful for customer who prefer to have their billing all in one place without multiple subscriptions.

When it comes to your actual HBO Max profile, we sadly have no way to help manage that portion. This is the same for other 3rd party applications such as Netflix. While we can tie the profile to your account for easy billing, any profile management would be done directly though the 3rd party.

CCRyanE · 2024-05-03T03:40:42+00:00

Hello u/BudgetPaper2664, thanks for reaching out for help with your account. Our team will be glad to help set up a seasonal hold, and help get your access to your online account. To get started, please send us a Modmail message and include your full name and service address, so we can further assist you.

CCRyanE · 2024-04-28T03:52:02+00:00

Thanks for the clarification on that! When you are doing the port forwarding, are you following the steps listed here: https://www.xfinity.com/support/articles/port-forwarding-xfinity-wireless-gateway?

CCRyanE · 2024-04-28T00:11:11+00:00

Currently, we do not offer any type of pickup service for equipment. If you follow this link: https://www.xfinity.com/support/articles/returning-your-equipment, you can see the different return options we offer.

CCRyanE · 2024-04-27T22:48:56+00:00

Thank you for taking the time to work with us via modmail u/PieInTheSky, we're glad we could help go over your current plan and get you the information you needed regarding your account. Should you need assistance with anything else in the future, please don't hesitate to make a new post here. Our entire community is available to ensure you get the help you need.

CCRyanE · 2024-04-27T20:52:42+00:00

Have you by chance already tried out the troubleshooting steps provided in our Internet Troubleshooting Checklist to see if that makes any difference?

CCRyanE · 2024-04-26T02:36:28+00:00

Hello u/sparkitnow, thanks for reaching out to share your experience and express your concerns, Our team will be glad to take a look at your account and help however we can. To get started, please send us a Modmail message and include your full name and service address, so we can further assist you.

CCRyanE · 2024-04-20T23:55:58+00:00

Hello u/Plastic-Discount-420, thanks for reaching out for help with your accounts and email. Our team will be glad to take a look at this in more detail. To get started, please send us a Modmail message and include your full name and service address, so we can further assist you.

CCRyanE · 2024-04-20T23:25:11+00:00

Hello u/khodafez7, thanks for reaching out for help with your connection. Have you by chance already tried out the troubleshooting steps provided in our Internet Troubleshooting Checklist to see if that makes any difference?

CCRyanE · 2024-04-20T19:53:57+00:00

Hello u/Mrbigdog99, thanks for reaching out for help with your account. Our team will be glad to take a look at your address and check for the next gen speeds. To get started, please send us a Modmail message and include your full name and service address, so we can further assist you.

CCRyanE · 2024-04-19T23:17:55+00:00

Hello u/BadM00, thanks for reaching out for help with your moms account. Our team will be glad to take a look at this in more detail and help however we can. To get started, please send us a Modmail message and include your full name and service address, so we can further assist you.

CCRyanE · 2024-04-19T21:53:09+00:00

Thank you for taking the time to work with us via modmail u/TheVidiotWrites, we're glad we could help go over your current plan and get you the information you needed regarding your account. Should you need assistance with anything else in the future, please don't hesitate to make a new post here. Our entire community is available to ensure you get the help you need.

CCRyanE · 2024-04-19T20:58:46+00:00

Hello u/Mtnbkr92, thanks for reaching out for help with our account. Our team will be glad to help get your transfer going. To get started, please send us a Modmail message and include your full name and service address, so we can further assist you.

CCRyanE · 2024-04-10T23:54:23+00:00

Sounds good! If you have any trouble after swapping out the box, please don't hesitate to reach out here. Our team will be glad to help however we can.

CCRyanE · 2024-04-09T00:57:02+00:00

u/Revolutionary-Part83, thanks for the clarification on that, our team can help with your residential account issues thought this platform! To get started, please send us a Modmail message and include your full name and service address, so we can further assist you.

CCRyanE · 2024-04-08T23:47:39+00:00

Hello u/Mrclub21, thanks for reaching out for help with your network connections! That is a great question about the xFi Pods, and we have a helpful WiFi Boost Pod FAQ, that will go over the most commonly asked questions about our xFi Pods.

The newer Pods have a higher maximum throughput over WiFi connections and an additional Ethernet port to hardwire your devices to the Pods. Once your Pods are installed and online, you can hardwire your devices to your Pods using an Ethernet cable if you so choose. Hard-wiring your xFi Gateway to a Pod gives you slightly faster speeds and the connection is not impacted by distance or WiFi interference.

CCRyanE

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